If the service you received at The Market Place Theatre was less than satisfactory or you felt that it was not of a high enough standard please let us know. You can download our complaints form here
THE MARKET PLACE THEATRE & ARTS CENTRE COMPLAINTS PROCEDURE
The Market Place Theatre & Arts Centre aims:
Customers / individuals may submit a complaint in person to any member of staff present at the time, by phone, in writing or through Armagh City and District Council. A simple form is available here
The Market Place has a specific procedure to deal with customer complaints and as part of that procedure it is noted that The Market Place will acknowledge the receipt of complaints within 72 hours and respond to the complaint in full within 10 working days. Where it will not be possible to respond in full within this period, due to the need to conduct internal enquiries, the complainant will be informed of this situation within 72 hours. The complainant will be kept informed after this period at regular intervals.
In addition, The Market Place aims to resolve 90% of all complaints received within 10 working days.
We want to ensure that you are satisfied with the outcome of your complaint, and that you feel you have been dealt with in an appropriate manner. We hope your complaint will not reach this stage but if you are not happy with the outcome, you can contact:
The Director, Market Place Theatre, Market Street, Armagh, BT61 7BW
We are committed to treating all our customers and customer groups fairly and equally. We assess and measure this in questionnaires to various customer groups.
If you feel you have not been treated fairly, please do not hesitate to get in touch. E-mail firstname.lastname@example.org
If you would like to make a suggestion about how we can improve our service we welcome feedback from our customers. You can e-mail us at email@example.com. We will acknowledge your e-mail and suggestions and try to implement it where possible, feasible and reasonable and let you know the outcome